Terms of Use — June 16, 2016

You should understand that by accessing and using the service of Convertio, you acknowledge your being bound by the terms and conditions contained in the Terms and Conditions of Use specified below. The entire website and any API usage are covered by the terms and conditions of use.

At any time, at our sole discretion, we have the right to change or amend the Terms and Conditions of Use with clear indication of the changes or amendments at the top of this page with the precise date of these changes or amendments.

Responsibility for Data Maintenance

We always do our best in order to make our services good. Nevertheless, it’s your responsibility to backup your files as for privacy reasons we do not backup your files.

There’s no guarantee that the files of the users or converted files will never be deleted, removed or lost. By using the Convertio service you agree not to hold us responsible for any failure of conversion or deletion of your files including any damage resulting from abovementioned loss. Our strong recommendation for every user is to create file archives as well as to backup all files and data.

Copyright

It’s strongly prohibited to use our services and intellectual property for any form of infringement or related actions.

We do not supervise our customers’ content because we respect the copyright of our customers and, consequently, we expect others to respect the copyright of other people. The use of our services with the purpose of any unauthorized copying, distribution as well as any other actions of infringement of copyright rights are expressively prohibited. You should also understand and acknowledge that all trademarks and copyrighted materials published on our website are owned by us or our partners and protected by law.

Refunds

In case you have good reasons, we may give you a refund.

On order to receive a refund, the user should submit a claim, which specifies at least the following:

  • The exact date and time of the claimed incident
  • The reason why the user claims the refund

We will not give you the refund in the following cases:

  • You receive an error while trying to convert DRM-protected media (audio, video, eBooks) - including those, directly obtained from iTunes or Amazon, which often DRM-protect their files.
  • You receive an error while trying to convert password protected Documents or Archives.
  • You are trying to convert a big file (usually video), and while uploading it from your local device you are dissatisfied with uploading speed. Please, be advised, that uploading speed is out of our scope, it is depend only on the upload bandwidth of your internet connection or upload capabilities of your internet service provider (ISP). Our hosts located in Germany and you may use http://speedtest.net/ to check your upload bandwidth to any Germany host. Contact your ISP for further assistance.
  • You are dissatisfied with the speed of video conversion. Please note, that time needed to convert a Full HD video from one video format to another video format may be as long as half of real video duration. Also lower resolutions perform faster. This is because we don't simply changing the video container, but do a full reencode of video and audio streams.
  • You are trying to convert corrupted files that even could not be opened by their native applications. We try our best to make the conversion even in the most hopeless cases, but if the file is not readable at all (like missing header or moov atom in video file) - there is nothing we can do at all.

Also we urge you to test the free version of our service before ordering any premium package.

Password Removal

The right to unlock PDFs is needed.

In order to use our services freely, please, confirm your ownership for the file or your having permission from the legal owner of the file.