Privacy policy and GDPR compliance

Our user’s privacy is our top priority. Your security comes first in everything we do. It is only you who chooses how your data is collected, processed and used.

Personal Information

The privacy of your data is very important to us which is why we do not collect or share with third parties your personal information.

Browsing is free of charge. You don’t have to share any personal or sensitive information with us and you don't have to worry about the safeness of your privacy. We do journal some impersonalized data, like IP address, input and output file types, conversion duration, conversion success/error flag. This information is used for our internal performance monitoring, kept for a long time and not shared with third parties.

E-mail Addresses

You do not have to provide us your email address in order to use the Convertio service.

You may use our service without disclosing your email address as long as you stay within free tier limits. If you hit the limit, you will be offered to complete a simple registration and order a premium service. We guarantee that your email address and any personal information will not be subject to sale or lease for personal or commercial purposes.

Certain Exceptional Disclosures

We can make the disclosure of your personal information only in cases stipulated by law or in a court order.

Disclosure of your personal information can be done to protect our legal rights or if the information is a potential threat to the physical safety of any person.

User’s Files Handling and Keeping

We do not read, look into or copy your files. You can delete your uploaded files yourself at any time.

We convert more than 10 million files (300 TB of data) every month. We delete input files and all temporary files instantly after any file conversion. We delete output files instantly when the user clicks 'X' in the web panel, otherwise, output files are deleted after 24 hours automatically. This implies that you can delete your files on your own anytime.

We can’t make a backup copy of your files even if you ask us to do so. To save a backup copy or all the contents of the file we need your user agreement. Your files are exclusively bound to your IP address. Only the user, who initiated the conversion, can download the result file.


Be believe that security is the most important thing which is why we take all the possible measures to protect your files and personal data.

All communications between your host, our frontend server and conversion hosts are performed via secure channel with HSTS enabled, which prevents data to be altered or diverted. This completely protects your data from unauthorized access.

All collected information on the website is protected from disclosure and unauthorized access by using physical, electronic and managerial protection procedures. We keep your files in the European Union.

Your Rights

You can manage and modify your data in your profile if you have created one. You can delete your output files anytime.

You can delete your output files anytime by clicking on My Files on the top right and then clicking on the “X” icon on the right of the pane of a file you want to delete. Please note that they will be deleted anyway in 24 hours after conversion. We delete your input files right away.

You can delete your account easily on your own. This will delete your account and all associated data instantly.

Cookies, Analytics and Ads

We use cookies and Google Analytics in order to provide better user experience. Google AdSense collects only impersonalized data in order to customize advertising for you. uses cookies to store information and track user’s limits.

We also use third party advertising networks and can’t rule out the possibility that some of these advertisers will use their own tracking technologies. By placing an ad, advertisers can gather information about your IP address, browser capabilities, and other impersonalized data in order to customize your ad usage experience, measure the effectiveness of advertising, etc. Google AdSense, which is our main advertising provider, uses cookies extensively and its tracking behavior is part of Google's own privacy policy. Other third party ad network providers can also use cookies under their own privacy policies.

We use Google Analytics as our main analytics software, in order to get insights about how our visitors use our website and deliver better user experience for our users. Google Analytics gathers your personal data under their own privacy policy which you should review carefully.

Links to Third-Party Websites

Usually we link to websites that are a part of our company’s network which is completely safe.

While browsing, users can stumble upon links that will lead to third-party websites. Often these sites will be a part of our company’s network and you can be assured that your personal data is safe, but as a general precaution, remember to check the third-parties site’s own privacy policy.

General Data Protection Regulation (GDPR)

We are bound to the strict data protection law. We are committed to comply with the General Data Protection Regulation (GDPR).

The GDPR is a regulation in EU law on data protection and privacy for all individuals across the EU and within the European Economic Area. It becomes enforceable on 25 May 2018.

In the terms of the GDPR, Convertio acts as the data controller and data processor.

Convertio acts as a data controller when it directly collects or processes personal data providing services to end users. It means that Convertio acts as a data controller when you upload files, which may contain your personal data. If you exceed the free tier limit, you will be offered to order a premium service, in which case we also collect your email address for managing your account. This privacy policy explains in detail which data we collect and share. We do collect your IP address, access times, types of the files you convert and an average conversion error rate. We do not share this data with anyone.

Convertio acts as a data processor if it processes data on behalf of its customer, i.e. when you use Convertio API or any other way to process files of your own customers. As a data processor, Convertio will treat and manage your data in accordance with strict security standards, maintaining a high level of security and keeping your data inside the EU throughout the whole file conversion process.

To the extent that we act as a data processor on your behalf in connection with our Services, we will enter into a separate "Data Processing Agreement" with you.

All your billing information is collected and processed by our payment provider – FastSpring Limited, under its own GDPR-compliant privacy policy.

Convertio does not extract or collect any data from your files, nor sharing or copying it. Convertio irreversibly deletes all your files according to the “User’s Files Handling and Keeping” section of this policy.

Email: (no support)

Need support?
Visit our Help Center