Our user’s privacy is our top priority. Your security comes first in everything we do. It is only you, who choose how your data collected, processed and used.
Browsing convertio.co is free of a charge. You don’t have to share any personal or sensitive information with us and you don't have to worry about the safeness of your privacy. We do journal some impersonalized data, like IP address, input and output file types, conversion duration, conversion success/error flag. This information used for our internal performance monitoring, kept for a long time and not shared with third parties.
You may use our service without disclosing your email address as long as you stay within free tier limits. If you hit the limit, you will be offered to complete a simple registration and order a premium service. We guarantee that your email address and any personal information will not be subject to sale or lease for personal or commercial purposes.
Certain Exceptional Disclosures
Disclosure of your personal information can be done to protect our legal rights or if the information is a potential threat to the physical safety of any person. We can make the disclosure of data only in the cases stipulated by law or in a court order.
User’s Files Handling and Keeping
We convert more than 10 million files (300 TB of data) every month. We delete input files and all temporary files instantly after any file conversion. We delete output files instantly when the user clicks 'X' in web panel, otherwise, output files deleted after 24 hours. This implies that you can delete your files on your own anytime. We can’t make a backup copy of your files even if you ask us to do so. To save a backup copy of or all the contents of the file we need your user agreement.
Your files are exclusively bound to your IP address. Only the user, who initiated the conversion, can download the result file.
All communications between your host, our frontend server and conversion hosts performed via secure channel with HSTS enabled, which prevents data to be altered or diverted. This completely protects your data from unauthorized access. All collected information on the website is protected from disclosure and unauthorized access by using physical, electronic and managerial protection procedures.
We keep your files in the European Union.
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Links to third-party websites
General Data Protection Regulation (GDPR)
The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy for all individuals across the EU and within the European Economic Area. It becomes enforceable on 25 May 2018.
In the terms of the GDPR, Convertio act as the data controller and data processor.
Convertio does not extract or collect any data from your files, nor sharing or copying it. Convertio irreversibly deletes all your files according to “User’s Files Handling and Keeping” section of this policy.
Convertio acts as a data processor if it processes data on behalf of its customer, i.e. when you use Convertio API or any other way to process files of your own customers. As a data processor, Convertio will treat and manage your data in accordance with strict security standards, maintaining a high level of security and keeping your data inside the EU throughout the whole file conversion process.