Terms of Service

1. Introduction

These Terms of Service (the "Terms") govern your use of the Convertio website and services (the "Services"). By accessing and using the Services, you acknowledge and agree to be bound by the following Terms. These Terms apply to the entire website and any API usage provided by Convertio.

2. Legal Entity and Registered Address

The legal entity that provides the Services is Convertio Limited, a company registered in Cyprus, with its registered address at Krinou 3, Agios Athanasios 4103, Limassol, Cyprus.

3. Privacy Policy and GDPR Compliance

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). For information regarding the collection, use, share and protection of your personal data, please refer to our Privacy Policy located at https://convertio.co/privacy/.

If you are a European resident, you have certain rights under the GDPR. You can learn more about your rights and how to exercise them by visiting the European Commission's website: https://commission.europa.eu/.

4. GDPR data processing agreement

If you are a business or entity subject to GDPR requirements or your data falls under the scope of the GDPR, we may need to enter into a Data Processing Agreement (DPA) with you. A DPA is a legal document that sets out the terms and conditions under which we will process your personal information.

Our DPA template is available for your review at https://convertio.co/dpa/.

This agreement outlines the terms and conditions for processing personal data in compliance with the GDPR. Please review and execute the DPA as necessary.

5. Services

The Services allow you to:

  • Convert files from one format to another. The specific formats that are supported are listed on the https://convertio.co/formats/ page.
  • Use the Optical Character Recognition (OCR) service provided via https://convertio.co/ocr/ page.
  • Use the API service provided via https://convertio.co/api/ page.

6. Registration and User Conduct

You must be at least 13 years old to register for and use the Service. By signing up for the Service, you will create a personalized account.

You agree to promptly notify us of any unauthorized use of your account. Convertio Limited is not liable for any losses or damages resulting from the unauthorized use of your login credentials and/or account.

Any premium plan you purchase from this Service is for personal use only and cannot be shared with others.

7. Premium Plans and Free Trial

Convertio offers both free and premium tiers that differ for conventional file conversion service, OCR, and API usage. The details and conditions of these tiers are as follows:

A. Conventional file conversion service provided via website interface

This Service comes with a free tier that allows you to evaluate our service.

The premium plans for this Service are subscription-based with no minimal subscription period (renewal can be stopped anytime).

  • Free Tier (free). Features include a maximum of 100 MB single file size, a maximum of 2 concurrent conversions, a maximum of 10 conversion minutes within a 24-hour period.
  • Convertio Light ($9.99/month or $71.88/year if paid annually). Features include a maximum of 500 MB single file size, a maximum of 25 concurrent conversions, ad-free pages, and unlimited conversion minutes per day and per file.
  • Convertio Basic ($14.99/month or $107.88/year if paid annually). Features include a maximum of 1 GB single file size, a maximum of 50 concurrent conversions, ad-free pages, and unlimited conversion minutes per day and per file.
  • Convertio Unlimited ($25.99/month or $187.00/year if paid annually). No conversion limitations applicable (subject to the Acceptable Use Policy listed below), ad-free pages, and unlimited conversion minutes per day and per file.

B. Optical Character Recognition (OCR) service provided via https://convertio.co/ocr/

This Service comes with a free tier that allows you to evaluate our service.

The premium plans for this Service are prepaid packages with prices according to to the https://convertio.co/ocr/pricing/ page.

  • Free Tier (free). Features include a maximum of 10 recognized pages.
  • Prepaid package (pricing varies). Features include a maximum amount of recognized pages based on the selected prepaid package without any time limitations.

These prepaid packages:

  • do not expire and can be used over a prolonged period of time,
  • are not automatically renewed,
  • require a one-time payment,
  • are additive (you may order another package before the previous one expires)

C. API service provided via https://convertio.co/api/

This Service comes with a free tier that allows you to evaluate our service.

The premium plans for this Service are prepaid packages with prices according to to the https://convertio.co/api/pricing/ page.

  • Free Tier (free). Features include a maximum of 25 file conversions within a 24-hour period.
  • Prepaid package (pricing varies). Features include a maximum number of file conversions based on the selected prepaid package without any time limitations.

These prepaid packages:

  • do not expire and can be used over a prolonged period of time,
  • are not automatically renewed,
  • require a one-time payment,
  • are additive (you may order another package before the previous one expires)

8. Acceptable Use Policy of the Unlimited Premium Plan

In order to ensure the optimum service experience for all our customers, the usage of the Convertio Unlimited premium plan is subject to our acceptable use policy.

While we do not impose restrictions on the maximum file size, maximum conversion duration, or the quantity of files one can convert under the Unlimited plan, to ensure that the service received by other customers is not impacted through extremely heavy usage by a minority of people, we reserve the right to regulate conversion speed or terminate the subscription unilaterally in the event that it is discovered that the service is being used in incommensurable amount.

In the event of a unilateral termination of your subscription before the end of the paid subscription period, you might be eligible for a prorated refund of the amount paid.

You hereby agree not to circumvent this Use Policy by any means, including, but not limited to the creation of multiple accounts, acquisition of multiple premium plans, or using a single premium plan on an enormous amount of devices.

Considering our enormous file conversion capabilities, it is highly improbable that you will encounter the need to adhere to this acceptable use policy. However, should you have any doubts, we encourage you to reach out to our support team and provide details regarding your specific use case.

9. Use Restrictions

Your permission to use the Service is conditioned upon the following Use and Conduct Restrictions:

You agree that you will not under any circumstances:

  • convert any content that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable and offensive,
  • use the service for any unlawful purposes or to promote illegal activities,
  • attempt to harass, abuse, or harm another person or group,
  • use another user's account without proper authorization,
  • provide false or inaccurate information when registering an account or ordering a premium plan,
  • interfere or attempt to interfere with the proper functioning of the Service,
  • engage in any automated use of the system or take actions that may impose an unreasonable or disproportionately large load on our servers or network infrastructure,
  • bypass any robot exclusion techniques or other measures we may have implemented to restrict access to the Service or use any software, technology, or device to scrape, spider, scan, crawl the Service, or to harvest or manipulate data,
  • convert malicious content intended to damage or disrupt the service or pose a risk to another user's browser or computer.

10. Refunds

Please, review the refund terms, and thoroughly evaluate the free version of our service before considering a subscription purchase.

We provide the Service "as is". Your usage of it is entirely at your own risk and discretion, and as such, it is not accompanied by any warranties, neither express nor implied. No implied warranties of merchantability, fitness for a particular purpose, availability, security, title, or non-infringement apply.

You have the option to use our service for free or opt for a subscription (billed on a monthly or annual basis).

The free version allows you to assess the functionality of our service and make an informed decision regarding its adherence to advertised features and its compatibility with your requirements, including functionality, format compatibility, speed, and quality.

Please ensure thorough testing of the service prior to making a subscription purchase, because we DO NOT ISSUE REFUNDS once a subscription has been acquired.

Your subscription will be automatically renewed unless explicitly canceled. You will receive email notifications regarding each upcoming payment from our billing partner.

Should you no longer require our service, kindly remember to cancel your subscription before the renewal date to avoid charges for the subsequent cycle.

Cancellation of your subscription can be done through the following methods:

If the subscription is canceled prior to the renewal date, you will maintain access to all premium features until the end of the billing cycle. (To utilize the subscription for a single month, it is imperative to cancel it during the first billing cycle, even on the very first day the order was placed).

We regret to inform you that we DO NOT ISSUE REFUNDS once a subscription has been purchased, including in the following cases:

  • You encountered an error while attempting to convert DRM-protected media (audio, video, eBooks) — including those, directly acquired from sources such as iTunes or Amazon, which frequently employ DRM protection for their files.
  • You encountered an error while attempting to convert password-protected Documents or Archives.
  • You are attempting to convert a large file, typically, a video, and are dissatisfied with the upload speed while uploading it from your local device. Please be aware that upload speed is beyond our control and depends solely on your internet connection's upload bandwidth or your internet service provider's (ISP) upload capabilities. Our servers are located in Germany, and you can use https://speedtest.net/ to assess your upload bandwidth to a German host. Kindly, reach out to your ISP for further assistance.
  • You are dissatisfied with the speed of video conversion. It is essential to note that the time required to convert a Full HD video from one video format to another may be as long as half the actual video duration. Also, lower resolutions generally yield faster conversions. This is because we not just simply change the video container but perform a full re-encoding of both video and audio streams.
  • You are attempting to convert corrupted files that cannot be opened even by their native applications. We endeavor to make the conversions even in the most hopeless or challenging cases, but if a file is not readable at all, such as when it lacks headers or a moov atom in the case of video files, regrettably, there is nothing we can do.
  • You just don’t like the service or no longer need it.
  • You have already converted a file that exceeds the free tier's limitations and have downloaded the result — it implies that you have already utilized the service you paid for.
  • You’re dissatisfied with the features offered by our service or you haven’t found some particular features.
  • You have experienced temporary technical issues while using our service. We make every effort to promptly resolve any service-related issues or bugs as soon as they are reported by users or service reliability engineer.
  • You’ve found another service that you like better or that better suits your needs.
  • You have missed your deadlines or suffer any other damages or losses that may arise from your use of our service or its unavailability. Please be aware that you utilize the service at your own discretion and risk, and it does not come with any warranty.
  • You inadvertently forget to cancel your subscription or request assistance from our support team to unsubscribe before the subscription renewal date.

11. Intellectual Property

All content and materials on the Convertio website, including but not limited to text, images, and videos, are the property of Convertio Limited or its licensors and are protected by copyright law. You may not use, reproduce, distribute, or modify any of this content without the prior written permission of Convertio Limited.

It’s strongly prohibited to use the Service and intellectual property for any form of infringement or related actions.

12. User Content

You are responsible for all content that you upload to the Convertio website. You agree not to upload any content that is illegal, offensive, or harmful. We do not supervise User content, but Convertio Limited reserves the right to remove any content that it deems to be inappropriate.

The use of our services with the purpose of any unauthorized copying, distribution, as well as any other actions of infringement of copyright law, are expressively prohibited.

In order to use the Services freely, please, ensure your ownership of the files you process, or gain permission from the legal owner of the files to process them.

13. Liability

Convertio Limited is not liable for any damages that you may suffer as a result of using the Services. This includes, but is not limited to, damages for lost profits, lost data, or damage to your computer system.

While Convertio strives to provide a reliable Service, it is your responsibility to maintain backups of your files, since due to privacy concerns we do not store or backup your files, and there is no guarantee that converted files will not be deleted, removed, or lost. Convertio Limited will not be held responsible for any file conversion failures or loss of data, including any damage resulting from the abovementioned loss. Users are strongly advised to create file archives as well as to backup all files and data.

You agree to promptly notify us of any unauthorized use of your account. Convertio Limited is not liable for any losses or damages resulting from the unauthorized use of your login credentials and/or account.

14. Modifications to the Terms

Convertio Limited reserves the right to change these Terms at any time at its sole discretion. The most current version of the Terms will always be available on the Convertio website.

15. Termination

Convertio Limited may terminate your access to the Services at any time for any reason.

16. Entire Agreement

These Terms constitute the entire agreement between you and Convertio Limited regarding the use of the Services. These Terms supersede any prior or contemporaneous communications, representations, or agreements, whether oral or written.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck from these Terms and the remaining provisions will remain in full force and effect.

18. Waiver

No waiver of any provision of these Terms will be effective unless in writing and signed by both parties.

19. Notices

All notices and other communications under these Terms will be in writing and will be deemed to have been duly given when delivered in person, upon the first business day following deposit in the mail (postage prepaid, certified or registered, return receipt requested) addressed as follows:

If to Convertio Limited:

Convertio Limited
Krinou 3, Agios Athanasios
4103 Limassol
Cyprus

If to You:

The email address you provide to Convertio Limited when you create an account on the Convertio website.

20. Governing Law

These Terms are governed by and construed in accordance with the laws of Cyprus, without regard to its conflict of laws provisions.

21. Dispute Resolution

Any dispute arising out of or relating to these Terms will be finally settled by arbitration in accordance with the rules of the International Chamber of Commerce. The arbitration will be held in Cyprus and the language of the arbitration will be English.

Email: hello@convertio.co (no support)

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